Feel free to contact us from any of the options listed below.
A Build A Basket customer service agent will promptly respond to your inquiry within business hours.
Contact by Email:
To send us an email, [email protected] or complete form below.
Contact by Phone:
Customer Service Hours
Eastern Standard Time
Monday - Friday 9 AM - 6 PM
Express Orders placed by 2:00pm EST will be shipped same day. Express Orders placed after 2:00pm EST will be shipped the following business day.
Express Orders placed after 2:00pm EST and over the weekend, will be processed the next business day.
Every gift basket is made to order and because of the popularity of our delicious gourmet edibles, in some cases we may need to substitute a food item which is out of stock at the time your order is picked. It will be substituted with an item of equal or greater value.
Our customer service department will contact you if a major substitution is necessary.
During warm weather months, chocolate items will be substituted.